Virtual Tickets Overview
Tickets for “Virtual Tour” provide online access to streamed video content. As such these are classed as digital items and ‘consumed’ once any of the viewing links have been clicked on and are thus non-refundable and non-exchangeable once purchased. Video Links are personalized to your email so should not be shared as this could flag up as an abuse of fair use and your account be restricted. In the unlikely event that you are unable to access the content, please contact us for technical assistance, if we unable to resolve the issue for you we will of course offer a refund.
Event Tickets Overview
Tickets for our events are non-refundable and non-exchangeable once purchased. This is because all tickets are sold on a limited basis — a refund would prevent us from selling that place to someone else.
Exceptions
Exchange Requests
Tickets Exchanges to a different venue can be requested by emailing us quoting your order number and requested details. This will likely only be possible if sufficient tickets are still available at the alternative venues.
Refund Requests
You may request a refund within 24 hours of purchase if you made an error (e.g., wrong date or quantity). We will review and process these promptly where possible.
Cancellations
In the circumstance of your venue event being cancelled by us or significantly changed, ticket(s) to alternative venue(s) will be offered (if available). Refunds will be offered if there is no suitable alternative venues available.
Additional Donations
Any additional donation you choose to add is a voluntary contribution and is non-refundable except in the case of event cancellation.
How to request a refund or exchange or technical assistance
Contact us at email@ahomeforlewis.org within 24 hours quoting your order number. Where approved, Refunds will be processed back to the original payment method within 14 days.
Statutory Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 (e.g., if the event is cancelled by us).